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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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A Market-Leading Event Manager: Micromuse

Micromuse was an early player in the event management market. It has expanded its capabilities by adding a family of active probes, root-cause analysis tools, and business impact analysis tools. It competes with BMC Software, Hewlett-Packard, Tivoli, and Computer Associates, among others. It has established itself strongly with service providers.

The discussion about Micromuse is divided into the following subsections:

  • Netcool product suite

  • Event management

Netcool Product Suite

The Netcool product suite depends on the strong event management of the Netcool OMNIbus application, which is the basic driver of the Netcool suite of management tools. An early OMNIbus design goal was abstracting basic element ...

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