Practical Service Level Management: Delivering High-Quality Web-Based Services

Summary

There are a growing number of options for boosting server performance and availability. Global load distribution and a tiered architecture provide high levels of availability with two levels of redundancy: multiple sites and multiple servers within each site.

Individual servers must be optimized as they are assigned to tiers. As transactions flow through the tiers, they can be load balanced by content switches or accelerated with new front-end processors.

Content delivery infrastructures speed the delivery of content, opening new opportunities for service providers and their customers. Providers have new, high-margin services to offer, while customers have new applications that save money, increase competitive advantage, and strengthen ...