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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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Phased Implementation of SLM

Effective SLM has many facets, and an effective process is needed to minimize deployment problems and to ensure solid service management capability in a variety of environments. As is true for any systems project, the project implementation plan involves selecting technologies for each functional area and then selecting a vendor or vendors that meet specific needs. In addition to technology and vendor selection, there must also be a process that outlines the steps needed to complete the implementation project.

Implementing an effective SLM system usually requires a phased approach. Using phases offers several advantages, but the primary advantage is breaking down a set of complex, expensive, and critical processes ...

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