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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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Architectural Trends for Web Management Systems

Managing service flows in a webbed environment is a multi-faceted challenge, as you have seen throughout the preceding chapters. The market is cluttered with offerings associated with SLM and its variations, using phrases such as Application Performance Management, Service Assurance, Quality of Service, and Quality of Experience. There are traditional SNMP management platforms attempting to maintain their positions in a fluid management world and vying with purpose-built Java services platforms. In addition, innovative startups offer new solutions, while more mature management software vendors are acquiring new companies to broaden their portfolios. The multitude of forces creates some uncertainty ...

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