Defining Your SharePoint Service and Service Tiers
It is not enough to be busy. So are the ants. The question is: what are we busy about?
—Henry David Thoreau
Throughout this chapter, I emphasize the idea of operating SharePoint as a service that you offer to internal customers within your organization. I discuss the need for explicitly defining the service you offer in order to operate in an intentional manner rather than constantly responding to issues and requests in a reactionary way.
I provide considerations to guide an initiative you can take to establish different service levels that target different organizational needs. Next, ...