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Practical SharePoint 2013 Governance by Steve Goodyear

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CHAPTER 5

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Shaping Your User Readiness and Training

Ability will never catch up with the demand for it.

—Confucius

In this chapter, I address the need for training for both the SharePoint operations team providing the service and the end-users consuming the service. I provide considerations for setting up internal self-help resources such as quick start guides or peer mentors. I also reference the roles and responsibilities I covered in Chapter 4 and I relate those to training requirements that you will need to ensure the operations team has the right skills to support the SharePoint service.

One crucial takeaway that I want you to get from ...

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