CHAPTER 8

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Promoting a Feedback Process

It’s never crowded along the extra mile.

—Dr. Wayne Dyer

In this chapter, I provide guidance on capturing users’ feedback on their experience using your SharePoint service, as well as any frustrations or shortcomings that causes users to struggle. These topics offer considerations to keep your SharePoint team connected with your users and in tune with their needs. From there, I introduce approaches to create connections with potential internal evangelists who can help grow the service.

One key point I stress in this chapter is the opportunity that capturing feedback and user requests will present: handling ...

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