Practical Solutions for Healthcare Management and Policy (Collection)

Chapter 11Implementing a Six Sigma Culture

Sections

Implementation ProcessPhase I—MobilizingPhase II—PlanningPhase III—PilotingPhase IV—Implementing the Six Sigma SystemSummaryEndnotes

“First, have a definite, clear practical ideal: a goal, an objective. Second, have the necessary means to achieve your ends: wisdom, money, materials, and methods. Third, adjust all your means to that end.”

—Aristotle

Six Sigma is not green, black, or any color belt. It is not DMAIC (Define, Measure, Analyze, Improve, and Control), DMADV (Define, Measure, Analyze, Design, and Verify), or DFSS (Design for Six Sigma). It is not saving money. It is not the silver bullet that corrects all problems. Organizations that think it is are in for a big surprise and limited ...