Chapter 13The Road Ahead
Sections
Does the Healthcare Industry Need Six Sigma?Some Six Sigma Healthcare Results and Lessons LearnedHospital PerformanceLessons LearnedSix Sigma and the National Quality AwardsWhy Do Some Six Sigma Systems Fail?Harrington’s Wheel of FortunePutting It All TogetherEndnotes
“Is Six Sigma good enough? Not in healthcare, it isn’t. We are talking about lives, not dollars. 3.4 deaths per million opportunities is just a starting point.”
—H. James Harrington
Although the figures may paint a gloomy picture, things are getting better. In some ways, repairing healthcare quality practices is a lot like an alcoholic looking for help. The hardest part of any transformation is recognizing that one is needed. When the alcoholic ...
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