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Practical Solutions for Healthcare Management and Policy (Collection) by Carolyn Pexton Dr. Brett E. Trusko Praveen Gupta, Dr. H. James Harrington, Douglas A. Perednia M.D., Jim Champy, Harry Greenspun M.D.

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Part II: Methodology, Tools, and Measurements

Chapter 4 The Healthcare Opportunity

Chapter 5 Six Sigma Methodology

Chapter 6 Understanding Problems: Define, Measure, and Analyze

Chapter 7 Solving Problems (Improve and Control)

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