September 2014
Intermediate to advanced
560 pages
15h 52m
English
book
Practice of Cloud System Administration, The: DevOps and SRE Practices for Web Services, Volume 2
by Thomas A. Limoncelli, Strata R. Chalup, Christina J. Hogan
Content preview from Practice of Cloud System Administration, The: DevOps and SRE Practices for Web Services, Volume 2Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 20. Operational Excellence
A company can seize extraordinary opportunities only if it is very good at the ordinary operations.
—Marcel Telles
This chapter is about measuring or assessing the quality of service operations. It proposes an assessment tool and gives examples of how to use it to evaluate an individual service, a team, or multiple teams.
In Chapter 19, we discussed how to create KPIs that drive desired behavior to achieve specific goals. This chapter describes an assessment system that evaluates the degree of formality and optimization of processes—that is, whether processes are ad hoc, or formal, or actively optimized. This assessment is different than KPIs in that it gauges teams on a more generic level, one that is more ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.