Practice doesn’t happen in a vacuum. How well practice is supported within any group or organization—be it a basketball team, a school, or a multinational corporation—can determine whether people embrace it and eagerly take on new challenges or whether they resent practice and fail to engage in it. Great practice, then, is not merely a triumph of design and engineering, but a triumph of culture. By “culture” we mean the expectations for interactions between people in the organization, as well as their core beliefs: the ideas individuals take for granted and think of as “normal” within a particular organization or system. How people think about and talk about practice in the car ride home and the days after; their ideas for ...

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