1. Welcome to the New Normal

You truly live in interesting times. Change has been a constant in your life for some time now, and the pace of change is increasing at a dizzying rate. You are entering a new and challenging way of working as a result of unprecedented technological, global, economic, and demographic trends. Unlike previous tumultuous business cycles, you can now witness structural shifts in labor markets and the economy that are fundamentally changing the world of work. Many economists, business leaders, and commentators are describing this trend as the new normal.

This is a new era in which dazzling technological advances, new global competitors, and a new generation of workers can change the direction and fortunes of the old economic ...

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