Practicing Management

CHAPTER 4

Management Systems

Introduction

A management system refers to what an organization does to ­manage its structures, processes, activities, and resources in order that its ­products or services meet the organization’s objectives, such as satisfying the ­customer’s quality requirements, complying with regulations, and/or meeting environmental objectives. Elements of a management system include policy, planning, implementation and operations, performance assessment, improvement, and management review. By systemizing the way it does things, an organization can increase efficiency and effectiveness, make sure that nothing important is left out of the process and ensure that everyone is clear about who is responsible for doing what, when, ...