Organization development (OD) and change management (CM) help people in organizations identify and plan how to deal with changes—intentional and unintentional—in their environment. Before we define them more precisely, try the following exercise. Get some paper and record your answers to the following questions. Write down the first thing that comes to your mind in response to each question:
1. Who should be involved in an organization change effort, and how should they be involved?
2. Who should make decisions about the way in which a change effort of any kind is launched? Implemented on a continual basis? Evaluated?
3. What do you believe about change in the world generally?
4. What ...

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