DEFINITION OF LARGE-SYSTEM INTERVENTIONS
The purpose of an OD intervention in a large system is to make significant change in the character and performance of an organization, a stand-alone business unit, or a large department. The character of an organization includes the pattern of exchanges between the organization and its environment and the design of the organization’s internal structures, processes, and procedures that produce desired products or services. The performance of an organization is measured by its productivity, return on investment, environmental impact, and employee satisfaction and retention.
An organization’s character directly affects its performance. Specifically, when exchanges between the organization and its environment ...
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