Technology cannot exist in isolation within an organization. Technology alone cannot create value, and people do not benefit from technology without thoughtful implementation and planning for organizational change. Technology must therefore be viewed from a socio-technological perspective. This perspective was articulated by Leavitt (1965) and has developed into a dominant view of how people interact with technologies in organizations. Technologies—hardware, software, and networks—require substantial social, intellectual, and organizational energy to realize their full value.
In the socio-technological perspective, the technical subsystem focuses on the technological, physical, and formal capabilities ...

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