POSITIVE TRANSFORMATION

Overview

This story is set within a global professional services firm specializing in finance and accounting, internal audit, tax, and technology risk management. The firm has approximately fifty offices across North America, Europe, and Asia. It is a subsidiary of a Fortune 100 company.
In the Great Lakes Region (GLR), positive organization approaches, including SOAR and AI, were used over three years to build and develop a team of professionals committed to serving clients and each other. By 2008, the GLR had grown to be the global firm’s largest cash-flow generator. GLR also ranked first of all practices in both client satisfaction and employee engagement.

The GLR Story

At the beginning of 2005, GLR was viewed ...

Get Practicing Organization Development: A Guide for Leading Change: A Third Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.