This story is set within a global professional services firm specializing in finance and accounting, internal audit, tax, and technology risk management. The firm has approximately fifty offices across North America, Europe, and Asia. It is a subsidiary of a Fortune 100 company.
In the Great Lakes Region (GLR), positive organization approaches, including SOAR and AI, were used over three years to build and develop a team of professionals committed to serving clients and each other. By 2008, the GLR had grown to be the global firm’s largest cash-flow generator. GLR also ranked first of all practices in both client satisfaction and employee engagement.
The GLR Story
At the beginning of 2005, GLR was viewed ...