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Practicing Organization Development: A Guide for Leading Change: A Third Edition by Arielle Sullivan, Roland L. Sullivan, Jacqueline M. Stavros, William J. Rothwell

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POSITIVE TRANSFORMATION

Overview

This story is set within a global professional services firm specializing in finance and accounting, internal audit, tax, and technology risk management. The firm has approximately fifty offices across North America, Europe, and Asia. It is a subsidiary of a Fortune 100 company.
In the Great Lakes Region (GLR), positive organization approaches, including SOAR and AI, were used over three years to build and develop a team of professionals committed to serving clients and each other. By 2008, the GLR had grown to be the global firm’s largest cash-flow generator. GLR also ranked first of all practices in both client satisfaction and employee engagement.

The GLR Story

At the beginning of 2005, GLR was viewed ...

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