CHAPTER 2: COBIT, ISO/IEC 20000, ITIL AND CMMI-SVC

While most will recognize and have in-depth knowledge of one or two of these service management philosophies, we thought it necessary to level-set not only the core structural information, but to also describe the improvement models that are integral to each framework.

Overview of COBIT

COBIT is a business framework for the governance and management of enterprise IT. With aspects in security, quality and compliance, its focus is not necessarily on how to execute a process, but rather what should be done to ensure proper control of that process. Therefore, you won’t technically implement COBIT from the bottom up, but use it as a tool to help you control processes from the top down as a part of ...

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