3Change the Way Your Organization Reacts to Failure

Question about Your Organization:

How does your organization act after something unexpected happens?

  1. We have an immediate meeting and decide what happened, and how to fix it.

  2. We pull the worker(s) involved into a meeting about the event.

  3. We name, blame, shame, and retrain.

  4. Somebody’s going to get a phone call—probably me.

  5. We see it as a chance to learn and probably will compile a team to learn as much as we can.

A Story

This is a story about a maintenance man, and a small carnival operation headquartered in the Midwestern part of the United States. The carnival traveled from town to town, county fair to county fair, with 20 amusement rides, 6 dark rides, and several games of both skill ...

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