9The Four Things that Matter
Through each chapter in this book, I have tried to give open, non-academic discussions on how to apply the “new view” of safety, performance, quality, and security program management. We have discussed tools and ideas that you can use immediately to increase your awareness and help have serious conversations with your management teams, and ways to build trust and get leading information from the plant floor.
Aside from the traditional metrics for success, what should you look for to tell you that your organization is learning about and from itself? To answer that, let me tell you a little story about a company that tried out this new Human Performance approach.
A large construction company was suffering a rather ...
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