Preface

In a classic root cause analysis (RCA), our job is to deconstruct the event down to its most minute parts, analyze those parts, and fix whatever is broken. In Human Performance we do almost the opposite. Instead of deconstructing the event, we construct the event context and look not at the individual pieces of the event, but at the relationships between those pieces.

From this book

You must have noticed over the last several years how our world is becoming more and more complex. The way we all interface on almost a minute by minute basis with technology in order to do our work is just one example. When was the last time you left the office without your cell phone or iPad? As our worlds and workplaces have become more and more complex, ...

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