How to Motivate People
A competent leader can get efficient service from poor troops, while on the contrary, an incapable leader can demoralize the best of troops.
—General of the Armies John J. Pershing
In the best groups, employees will do more than they originally thought possible. A good leader's long-range goal is to create the culture where employees can reach their full potential. In Chapter 1 the leadership model that was introduced showed motivation as one of the four key clusters of behaviors ascribed to a leader. For individuals to give leaders their best work, they need to feel that the leader truly wants the best for them as individuals. To get the best results from individuals and groups, leaders must build self-confidence ...