May 2011
Intermediate to advanced
320 pages
7h 25m
English
book
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK
by Joseph Michelli
Content preview from Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOKBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 3Never Enough Care
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these.
—GEORGE WASHINGTON CARVER
Candie Goldbronn has been a patient at a number of UCLA clinics, and, like most people who seek treatment at UCLA, she has noticed consistent service, but also an intangible level of care. “I’ve had Lasik eye surgery done at UCLA and been treated in the emergency room for a back muscle strain. Every time, I’m greeted with a smile. Volunteers, nurses, doctors, and other staff members introduce themselves, ask to examine me, listen to me, answer my questions, and let me ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.