CHAPTER 9Transformative Evolution
The innovation point is the pivotal moment when talented and motivated people seek the opportunity to act on their ideas and dreams.
—W. ARTHUR PORTER
While sitting in the cafeteria at Ronald Reagan UCLA Medical Center, a patient’s family member shared, “We have been involved in care across the UCLA system—in clinics and at both hospital campuses. I have to say that I have never seen a more dynamic organization. It is one that is constantly evolving to serve the needs of patients and reflects a great deal of positive leadership influence.” In their book Launching a Leadership Revolution, Orrin Woodward and Chris Brady suggest that “leadership influence” is a critical aspect of business success and can be quantified ...