CHAPTER 1: OVERVIEW OF THE BASICS
Your department’s work on a complex new system is behind schedule. Your staff, facing last-minute changes and unanticipated bugs, is struggling to keep from falling even further behind. Your customers, concerned about delays, are watching closely. Your CFO is tallying the cost to the company if the release date slips. Your manager keeps asking for updates. The pressure is mounting.
Then who calls but your CIO to tell you he wants you to give a presentation at next week’s division meeting? “It only needs to be 20 minutes,” he tells you. Only 20 minutes!
OK, maybe this situation isn’t identical to your own. But ...
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