Preventing Litigation

Chapter 13

Two Examples of Document Types

While descriptions of technology and architectural renditions are interesting and useful in their own ways, some actual examples provide another perspective. In this chapter, two different types of documents will be described. The first type relates to e-mails and other forms of internal communications. The second example relates to corporate call center activity, where the source of unstructured text is external.1

In the first case, the organization may be looking for potential discrimination activities, where one employee sends an e-mail to another employee. In the second example, warranty claims are examined. By looking at warranty claims, the organization may be alerted to a potential product liability ...