HOW DOES A LEADER create resonance in an organization that is sustained over time? It’s a challenge, but it can be done by ensuring that the entire fabric of the enterprise is interwoven with emotionally intelligent leadership. After all, if it takes emotionally intelligent leadership to create resonance in an organization, then the more such leaders there are, the more powerful that transformation will become.

In any large organization there will naturally be some pockets of resonance and some pockets of dissonance. The overall ratio of resonance to dissonance, we propose, determines that organization’s emotional climate and relates directly to how it performs. The key to shifting that ratio in the ...

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