Principles of Management: Text and Cases

17

Managing Conflict and Stress in Organizations

After going through this chapter, you will be able to understand:

• the concepts of conflict and stress in organizations
• the different causes of conflict and stress in organizations
• the process of conflict management
• the process of managing stress

Working Together at Shell Australia

Shell Australia is a major global energy organization operational since 1901. With over 3,000 people from culturally diverse backgrounds, it meets about one-third of Australia's petroleum requirements, catering to more than 50,000 customers. One of its biggest challenges is to manage a multicultural technical team wherein the members need to demonstrate strong affiliation and commitment to the organization ...