Managing Conflict and Stress in Organizations

After going through this chapter, you will be able to understand:

  • the concepts of conflict and stress in organizations
  • the different causes of conflict and stress in organizations
  • the process of conflict management
  • the process of managing stress

Working Together at Shell Australia

Shell Australia is a major global energy organization operational since 1901. With over 3,000 people from culturally diverse backgrounds, it meets about one-third of Australia's petroleum requirements, catering to more than 50,000 customers. One of its biggest challenges is to manage a multicultural technical team wherein the members need to demonstrate strong affiliation and commitment to the organization ...

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