After reading this chapter, you should be able to:

  1. Define the term controlling
  2. State the characteristics of control
  3. Understand the importance of control
  4. List the steps in the control process
  5. Enumerate the approaches to management control system
  6. Discuss the types of control
  7. Delineate the characteristics of effective control
  8. Enumerate the resistance to control and the strategies to overcome it

India’s Inspirational Managers

The CEO and MD of Tata Consultancy Services (TCS), N. Chandrasekaran, is responsible for formulating the company’s global strategy across 44 countries. TCS is India’s largest IT services provider with a workforce of 226,751 professionals. The winner of the “Best CEO ...

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