Business Process Management
5.1 Introduction
A business process is a set of related tasks that lead to a particular goal. Some business processes automate the execution or tracking of tasks using software. Such processes can be modeled as a partially ordered set of steps. Each step may be a transaction, an execution of a program that is not a transaction, an activity performed by a person or machine, or another multistep business process. Business processes are not limited to businesses. They arise in government, academia, science, and many other complex organizations.
The term workflow is a commonly used synonym for the concept of a business process. The term business transaction is sometimes used as a synonym for a business process ...
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