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Privacy What Developers and IT Professionals Should Know by J. C. Cannon

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Organizing a Privacy Response Center

The PRC should be organized by the corporate privacy group (CPG) in conjunction with the legal and public relations departments. As long as it is adequately staffed, a different department can handle the administration of a PRC. A customer care or product support department is a likely choice for running a PRC, because it generally has the experience and systems to handle customer issues. The organizational placement of a PRC is not as important as the people who staff it and the processes you put in place to run it. A PRC should be staffed by personnel who are not only experienced with handling customer complaints, but who are also familiar with current privacy legislation, the data collection features of ...

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