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Privacy What Developers and IT Professionals Should Know by J. C. Cannon

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Improving the Privacy Response Process

The privacy response process should not end with the recording, tracking, and resolution of an issue. How will a company know whether it is getting better with regard to privacy relations? How can a company determine whether a particular product group is “getting” (or not) the message about how to mitigate privacy problems or whether a particular group should be charged for an inordinate number of issues?

No privacy response process is complete without a reporting mechanism. On at least a monthly basis, each PRC report should be examined. These reports should include the following details:

  • Type of customers submitting issues

    • Consumer

    • Enterprise, including industry

    • Partner

  • Total issues by category

    • By type of privacy ...

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