CHAPTER 8
Unified Messaging
With the rise of varied forms of electronic communications has come the need to converge these communication streams into integrated forms known as unified communications. Presently, this involves the integration of primarily real-time services, such as instant messaging, telephony (voice over IP, or VOIP), and video conferencing. Unified communications allows messages to be sent through one medium and received on a different medium. Though VOIP was well adopted by enterprises at the time of its inception, there remained a clear desire to extend the functionality to other forms of communication—for example, being able ...
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