C H A P T E R  3

Achieving Desired Results

All throughout a project—and in the end—results matter. Good results can build trust and poor results can destroy trust. Results are how you and your team are evaluated. Consider a typical project situation: everything is aligned to produce the results you get. The way people interact or do not interact, the hardware, the software, the staffing, the planning or lack of planning; these and many more influences yield the results. When the situation improves, there are better results. But bringing about organizational change is very challenging and is likely outside the influence of the team and its members. The goal of this chapter is to raise your awareness of specific changes you can control or influence ...

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