Chapter 3. Processing Incoming E-mail
In this chapter you'll provide a facility that allows individuals the ability to contribute to the requirement-gathering process by simply sending an e-mail.
The requirements process often requires input from people outside your organization. They may not have access to your SharePoint site, or they may prefer to send an e-mail with their requirements instead of filling out a form. You may want to empower your end users to submit feedback, which can be helpful in planning a future release. You might need to accept unsolicited enhancement requests from your internal or external customers.
Understanding SharePoint's E-mail Capability
You could allow these to accumulate in an inbox and periodically ...