Chapter 14. Workflow Tasks

In this chapter you'll begin building a workflow to handle the postproduction requests. These could be defects that need to be corrected, support questions, or enhancements that should be considered for future releases. The basic concepts introduced here can be used in other types of requests as well.

Understanding Workflows

A workflow is a process that performs steps in a predefined order. Using conditional logic, some steps can be skipped if not required, and other steps can be repeated as needed. The workflow design consists of both the steps and the logic for determining the particular steps to be executed for each instance.

Human-Centric Workflows

When most of the steps in a workflow are implemented by people, it is ...

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