CHAPTER 13

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Social Messaging

Social computing is taking the Internet by storm. With the rising popularity of e-mail, Instant Messaging (IM), Facebook, and Twitter, social computing has become mainstream. Social computing technologies use a large part of the current Internet bandwidth and are continuing to grow.

Part of the appeal of these technologies is that they help connect applications with real users. They enable a whole realm of applications to become part of the users’ world and workflow. Applications that ingratiate themselves with their users by becoming a natural extension of the tools and workflows with which the world is already familiar ...

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