Book description
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Table of contents
- FRONT COVER
- BCS, THE CHARTERED INSTITUTE FOR IT
- TITLE PAGE
- COPYRIGHT PAGE
- CONTENTS
- FIGURES AND TABLES
- AUTHOR
- ACKNOWLEDGEMENTS
- INTRODUCTION
- SECTION 1 – INTRODUCING PROBLEM MANAGEMENT
- SECTION 2 – IMPLEMENTING AND RUNNING PROBLEM MANAGEMENT
- SECTION 3 – PROBLEM MANAGEMENT PROCESS AND TECHNIQUES
- CONCLUSION
- ONLINE RESOURCES
- FURTHER READING
- REFERENCES
- INDEX
- BACK COVER
Product information
- Title: Problem Management
- Author(s):
- Release date: November 2014
- Publisher(s): BCS, The Chartered Institute for IT
- ISBN: 9781780172439
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