Appendix D Examples of symptom, resolution and root cause codes
The following tables provide examples of a set of symptom, resolution and root cause codes for incidents and problems.
Note that these tables are for reference use only and should be viewed as an example, not a template to meet the needs of all IT organizations. Specific content and structure will vary by organization.
Table D.1 Sample symptom codes for incidents and problems
Symptom code |
Indications |
Access denied |
The identified object cannot be accessed or logged into |
Alert |
An alert, alarm or error message has occurred |
Cannot access |
There is a connectivity issue with the identified object |
Cannot print |
The user is not able to print within the application ... |
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