November 2014
Intermediate to advanced
190 pages
5h 49m
English
Content preview from Problem Management
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8 TOOL REQUIREMENTS
The tools that you use to support the problem management process will very likely be chosen as part of the selection of an overall service management suite of tools. This short chapter aims to give you some guidance about what to look for and what modifications might need to be made in a new or existing tool to better support problem management. Specific support is generally not included in these service management suites for structured root cause analysis, to develop and record processes and workflows and to analyse data. More specialised tools that can be used for these types of applications are covered in Section 3 as these topics come up.
It is possible to do problem management without a formal toolset – it is just harder ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.