November 2014
Intermediate to advanced
190 pages
5h 49m
English
Content preview from Problem Management
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FURTHER READING
Agile Admin, The (2011) What is DevOps? http://theagileadmin.com/what-is-devops/. Accessed 29 April 2014.
A very straightforward introduction to this topic, with quite a few references for further exploration.
Ammerman, M. (1998) The root cause analysis handbook. Boca Raton, USA: CRC Press.
Andersen, B. and Fagerhaug, T. (2006) Root cause analysis: simplified tools and techniques. Milwaukee, USA: Quality Press.
Okes, D. (2009) Root cause analysis: the core of problem-solving and corrective action. Milwaukee, USA: Quality Press.
Three books from the quality movement. Each gives a different view of problem management from a non-IT perspective. I like the Okes book best, but Ammerman contains good information about causal factor ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.