November 2014
Intermediate to advanced
190 pages
5h 49m
English
Content preview from Problem Management
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REFERENCES
Anderson, S. (2009) Root cause analysis: addressing some limitations of the five whys. Quality Digest. http://www.qualitydigest.com/inside/fda-compliance-news/root-cause-analysis-addressing-some-limitations-5-whys.html. Accessed October 2014.
Buzan, T. (2104) Think Buzan: the inventors of Mind mapping. http://thinkbuzan.com/. Accessed 31 May 2014.
Cabinet Office (2011) ITIL service operation (2011 edition). London: TSO.
Carter, M. (2012) The 8-disciplines problem-solving methodology. Brea, USA: 6ixsigma.org Inc. (Kindle edition).
CMMI Institute (2014) CMMI appraisals. http://cmmiinstitute.com/cmmi-solutions/cmmi-appraisals/. Accessed 31 May 2014.
Dekker, S. (2006) The field guide to understanding human error. Farnham, UK: Ashgate ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.