5 OVERVIEW OF THE QUALITY JOURNEY PROBLEM-SOLVING PROCESS MODEL
DOI: 10.4324/9781003419907-5
INTRODUCTION
The Quality Journey Problem-Solving Process is a ten-step model that can be used to diagram and solve any type of problem or opportunity that requires more than a superficial analysis and documentation to effectively reach the optimum solution. The steps in this process are sequential in nature, although some steps may be omitted or replaced as needed. The suggested ten steps are as follows:
- Create the charter
- Survey the customers and stakeholders
- Select the issue
- Diagram the process
- Establish the process performance measures
- Diagram the causes and effects
- Collect data on causes
- Analyze data
- Develop and test possible solutions
- Standardize ...
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