Preface

The business environment is in a constant state of flux. Increasing connectedness due to the Internet and globalization is narrowing the gap between cause and effect, leading to rapid feedback loops. Inability to analyze and adapt to these feedback loops makes an organization irrelevant, leading to stagnation and decay. In such a fast-paced environment, agility is of strategic importance to enterprises as they need to continuously optimize their operations and accelerate innovation. This is the only way they can remain relevant and competitive and grow profitably. An approach that is “business process driven and services enabled” provides a great foundation for such continuous change. While business processes are key drivers of value ...

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