Index
A
Actor-role diagram (ARD), 47, 50, 51
ADL model. See Arthur D. Little (ADL) lifecycle model
After Action Reviews (AAR)
analysis of performance, 187–188
discussion flow, 188
effectiveness, 186
organization of, 185
Anti-patterns
definition, 56
Apple, 6
B
Backup strategies
Balanced scorecard
private sector, use by, 25
public sector, use by, 25
variables, 25
Bayesian models, 239–240, 286–287, 288, 363–365
Beta testing
data analysis phase, 249, 261, 263, 266, 268–269
goals, defining, 251
monitoring phase, 249
questionnaire, sample, 262f
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