Process Improvement with CMMI v1.2 and ISO Standards

Process Improvement with CMMI v1.2 and ISO Standards

by Boris Mutafelija, Harvey Stromberg
Released October 2008
Publisher(s): Auerbach Publications
ISBN: 9781000687460

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Book description

In this age of globalization, it is important for process improvement practitioners to be able to comprehend and work with the different standards and frameworks used around the world. This volume assists users in becoming more versatile using multiple process standards when creating their organizational and project processes. The book examines the structure and content of Capability Maturity Model IntegrationSM, version 1.2. It then provides summaries of several ISO standards, and discusses the detailed relationships between four specific ISO standards and CMMI. It also introduces process mapping and illustrates how mappings can be used to advantage when comparing different frameworks.

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Table of Contents
  6. Dedication
  7. Authors
  8. Acknowledgments
  9. Foreword
  10. 1 Introduction
  11. 2 Process Improvement Fundamentals
    1. Introduction
      1. Quality Improvement
      2. Dealing with Multiple Frameworks
    2. Impediments to Change
    3. Process Improvement Enablers
    4. Approaches to Implementing Change
      1. Plan-Do-Check-Act (PDCA)
      2. IDEAL
    5. Frameworks
    6. Summary
  12. 3 Capability Maturity Model Integration (CMMI)
    1. Introduction to CMMI v1.2
      1. Background
    2. Process Areas
      1. Engineering
        1. Requirements Development (RD)
        2. Requirements Management (REQM)
        3. Technical Solution (TS)
        4. Product Integration (PI)
        5. Verification (VER)
        6. Validation (VAL)
        7. Summary and Comments
      2. Project Management
        1. Project Planning (PP)
        2. Project Monitoring and Control (PMC)
        3. Integrated Project Management (IPM)
        4. Risk Management (RSKM)
        5. Supplier Agreement Management (SAM)
        6. Summary and Comments
      3. Support
        1. Configuration Management (CM)
        2. Process and Product Quality Assurance (PPQA)
        3. Measurement and Analysis (MA)
        4. Decision Analysis and Resolution (DAR)
        5. Summary and Comments
      4. Process Management
        1. Organizational Process Focus (OPF)
        2. Organizational Process Definition (OPD)
        3. Organizational Training (OT)
        4. Summary and Comments
      5. Higher Maturity Level Process Concepts
        1. Organizational Process Performance (OPP)
        2. Quantitative Project Management (QPM)
        3. Organizational Innovation and Deployment (OID)
        4. Causal Analysis and Resolution (CAR)
        5. Summary and Comments
      6. Process Area Interactions
      7. Continuous Representation Considerations
    3. CMMI v1.2 Constellations
    4. Changes from CMMI v1.1
      1. Process Areas Eliminated
      2. Process Area Improvements
      3. Added Work Environment Coverage
      4. Added Hardware Amplifications
      5. Advanced Practices Eliminated
      6. Generic Practice Changes
      7. Common Features Eliminated
      8. Glossary Changes
      9. Other Changes
    5. Effect of CMMI v1.2 Changes on Process Improvement
    6. Summary
  13. 4 ISO Standards
    1. Introduction
    2. ISO 9001:2000, Quality Management Systems – Requirements
      1. Quality Management System
      2. Management Responsibility
      3. Resource Management
      4. Product Realization
      5. Measurement, Analysis, and Improvement
    3. ISO 90003:2004, Guidelines for the Application of ISO 9001:2000 to Computer Software
      1. Quality Management System
      2. Management Responsibility
      3. Resource Management
      4. Product Realization
        1. Planning of Product Realization
        2. Customer-Related Processes
        3. Design and Development
        4. Purchasing
        5. Production and Service Provision
        6. Control of Monitoring and Measuring Devices
      5. Measurement, Analysis, and Improvement
        1. Monitoring and Measurement
        2. Control of Nonconforming Product
        3. Analysis of Data
        4. Improvement
      6. Harmonization of Standards
    4. ISO 15288:2008, Systems and Software Engineering – System Life Cycle Processes
      1. Agreement Processes
        1. Acquisition Process
        2. Supply Process
      2. Organizational Project-Enabling Processes
        1. Life Cycle Model Management
        2. Infrastructure Management
        3. Project Portfolio Management
        4. Human Resource Management
        5. Quality Management
      3. Project Processes
        1. Project Planning
        2. Project Assessment and Control
        3. Decision Management
        4. Risk Management
        5. Configuration Management
        6. Information Management
        7. Measurement
      4. Technical Processes
        1. Stakeholder Requirements Definition
        2. Requirements Analysis
        3. Architectural Design
        4. Implementation
        5. Integration
        6. Verification
        7. Transition
        8. Validation
        9. Operation
        10. Maintenance
        11. Disposal
      5. Annexes and Guides
    5. ISO 12207:2008, Systems and Software Engineering – Software Life Cycle Processes
      1. System Context Processes
      2. Software Implementation Processes
        1. Software Implementation
        2. Software Requirements Analysis
        3. Software Architectural Design
        4. Software Detailed Design
        5. Software Construction
        6. Software Integration
        7. Software Qualification Testing
      3. Software Support Processes
        1. Software Documentation Management
        2. Software Configuration Management
        3. Software Quality Assurance
        4. Software Verification
        5. Software Validation
        6. Software Review
        7. Software Audit
        8. Software Problem Resolution
      4. Software Reuse Processes
        1. Domain Engineering
        2. Reuse Asset Management
        3. Reuse Program Management
      5. Annexes
    6. ISO 20000:2005, Information Technology – Service Management
      1. ITSM Infrastructure
      2. Service Delivery Process
      3. Relationship Processes
      4. Resolution, Control, and Release Processes
      5. Resolution Processes
      6. Control Processes
      7. Release Processes
    7. Summary
  14. 5 Framework Mapping
    1. The Mapping Process
    2. ISO 9001:2000 to CMMI Maps
    3. ISO 20000:2005 to CMMI Maps
    4. ISO 15288:2008 to CMMI Maps
    5. ISO 12207:2008 to CMMI Maps
    6. Summary
  15. 6 Tying It All Together
    1. Basic Concepts
    2. Using Multiple Framework Relationships for Process Improvement
    3. CMMI Mapping to ISO 9001 and ISO 20000
    4. CMMI Mapping to ISO 12207 and ISO 15288
    5. CMMI Maps to All Frameworks
    6. Relationship between ISO 9001 and ISO 20000
    7. Summary
  16. 7 Appraisals
    1. Background
    2. Characteristics of SCAMPI
    3. Characteristics of ISO 9001 Audits
    4. Characteristics of ISO 20000 Audits
    5. Similarities and Differences among Audit Approaches
    6. Conclusions
    7. Summary
  17. Appendix A: Acronyms
  18. Appendix B: References
  19. Appendix C: Changes from CMMI v1.1 to CMMI v1.2
  20. Appendix D: ISO 9001:2000 to CMMI v1.2 Map
  21. Appendix E: ISO 15288:2008 to CMMI v1.2 Map
  22. Appendix F: ISO 12207:2008 to CMMI vl.2 Map
  23. Appendix G: ISO 20000:2005 to CMMI v1.2 Map
  24. Index

Product information

  • Title: Process Improvement with CMMI v1.2 and ISO Standards
  • Author(s): Boris Mutafelija, Harvey Stromberg
  • Release date: October 2008
  • Publisher(s): Auerbach Publications
  • ISBN: 9781000687460