Chapter 7



In previous chapters we saw that there is considerable synergy among the selected frameworks. The question is: Can this synergy be used not only for process improvement but also in appraisals? The answer is yes, although there is no single formal approach to address that goal. Most organizations strive to capitalize on framework synergy, and when they successfully implement such an approach, are reluctant to share information about the techniques employed.

ISO registration* audits and the SCAMPI method use different approaches for achieving quite similar goals, namely, ensuring that the particular standard is followed and identifying discrepancies. Whereas ISO audits require discrepancies to be tracked, resolved, ...

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