Chapter 2

Workflow and Process Management Overview

The efficacy of the electronic health record (EHR) is determined in part by its integration with the work of the clinician; and the policies, norms, constraints, and tasks of the organization and the larger healthcare industry.

—Paraphrased from Ben-Tzion Karsh, PhD, 2009

This chapter provides an overview of the nuts and bolts of workflow and process management. It defines terms, identifies stakeholders, draws relationships to quality improvement theories and methodologies, discusses the importance ...

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