Chapter 8
Step 6: Validate Workflow and Process Maps
Trust, but verify.
—Phrase made famous by President Ronald Reagan
This chapter describes steps to take to ensure that workflow and process maps are complete, easy to understand, encompass variations, have connection points that link to applicable other processes, and enable a care delivery organization (CDO) to finalize the documentation of an “as-is” workflow and process map.
Need for Validation
The purpose of validating current, or “as-is,” workflow and process maps is to ensure that they ...
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